Refunds and cancellation.

Every membership starts with a 7-day free trial. If you cancel before the trial ends, you are not charged.

• You can cancel at any time.
• Your membership continues until the end of the period you have already paid for. You are not charged again after you cancel.
• To cancel, write to reservations@tinoprive.com from the email address you subscribed with. We will confirm your cancellation by email. To avoid a renewal charge, please cancel before your next renewal date.

If you were charged and did not mean to continue, contact us within 14 days of the charge and we will review your request personally. This applies to first payments and to renewals.

Nothing here limits your statutory rights. Where the law gives you a right to cancel and be refunded — for example the 14-day right many consumers have in the EU and the UK — we honour it.

Payments are handled by our reseller and Merchant of Record, Paddle.com, which issues refunds to the original payment method. Depending on your bank, a refund can take several business days to appear.

Email reservations@tinoprive.com with the email address you used to subscribe. You can also contact Paddle through the link on your receipt.

This policy covers membership payments. Changes to a confirmed journey are handled as described in that journey’s confirmation.